Why Quality Management?
Our quality management system helps us learn from mistakes - only when we identify improvement potentials at an early stage, can we realize them. For this purpose, every global network partner is committed to the minimum standards defined below:
- No consultancy without mandate contract - clearly regulated services, remuneration and liability
- One representative for each client - clear contacts and central contacts
- (First) Confirmation within 24 hours
- Reliable deadline controls
- Unified presentation/structure of the work results
- Four-eyes principle and clear signature rules
- Clear rules for the documentation and archiving of files as well as handling of original documents
- Adequate training and development opportunities for employees
- Uniform exterior appearance
- Careful selection and monitoring of local network partners
With the minimum standards identified above, our Quality, Process and Risk Management team are enabled to do the following:
- Identify potential improvements through a structured process;
- Cooperate with our network partner employees on these; and
- Develop new and innovative solutions.
This invariably leads to a culture that perceives errors and opportunities very early on and constructively handles them. Thus, WTS advertently becomes a learning organization constantly evolving with innovative top quality solutions to processes and procedures. This has a positive effect on our network partner employees as well as their relationship with their clients.
Professional Standards Set the Framework for Quality Management
As a leading tax network, we subject ourselves to strict professional international standards:
- The tax advisory and legal firms of the WTS network are subject to the strict and comprehensive obligations of their respective professional rights
- Duties and responsibilities (professionalism), e.g. criminal duties (such as professional secrecy) exist personally for all network partners, employees and other assistants of the WTS Global network
- Core professional duties for all lawyers, tax consultants, auditors and professional firms are independence, self-responsibility, conscientiousness and secrecy
- There are also numerous other professional requirements which are implemented throughout WTS Global network. These range from general diligence to training requirements to avoid conflicts of interest.
- WTS professionals are qualified and experienced professionals of tax and legal services
