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Home About Us Quality, Process & Risk Management

Quality, Process and Risk Management

 

Top Quality - the WTS mission statement describes our quality requirements both as a leading tax network and in our selection of global network partners. We have introduced a global quality management system and team which have four key objectives:

  1. Increasing client satisfaction
  2. Increasing employee satisfaction
  3. Risk minimization / Compliance
  4. Increasing efficiency / Profitability

 

Secure and efficient processes are continuously developed and remain the focus of the Quality, Process and Risk Management at WTS.

Contact
Ute Lehmann
Germany
+49 89 286 46 1809

Why Quality Management?

Our quality management system helps us learn from mistakes - only when we identify improvement potentials at an early stage, can we realize them. For this purpose, every global network partner is committed to the minimum standards defined below:

  • No consultancy without mandate contract - clearly regulated services, remuneration and liability
  • One representative for each client - clear contacts and central contacts
  • (First) Confirmation within 24 hours
  • Reliable deadline controls
  • Unified presentation/structure of the work results
  • Four-eyes principle and clear signature rules
  • Clear rules for the documentation and archiving of files as well as handling of original documents
  • Adequate training and development opportunities for employees
  • Uniform exterior appearance
  • Careful selection and monitoring of local network partners

 

With the minimum standards identified above, our Quality, Process and Risk Management team are enabled to do the following:

  • Identify potential improvements through a structured process;
  • Cooperate with our network partner employees on these; and
  • Develop new and innovative solutions.

 

This invariably leads to a culture that perceives errors and opportunities very early on and constructively handles them. Thus, WTS advertently becomes a learning organization constantly evolving with innovative top quality solutions to processes and procedures. This has a positive effect on our network partner employees as well as their relationship with their clients.

 

Professional Standards Set the Framework for Quality Management

As a leading tax network, we subject ourselves to strict professional international standards:

  • The tax advisory and legal firms of the WTS network are subject to the strict and comprehensive obligations of their respective professional rights
  • Duties and responsibilities (professionalism), e.g. criminal duties (such as professional secrecy) exist personally for all network partners, employees and other assistants of the WTS Global network
  • Core professional duties for all lawyers, tax consultants, auditors and professional firms are independence, self-responsibility, conscientiousness and secrecy
  • There are also numerous other professional requirements which are implemented throughout WTS Global network. These range from general diligence to training requirements to avoid conflicts of interest.
  • WTS professionals are qualified and experienced professionals of tax and legal services

 

 

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If you have any questions about WTS Global or our global services, please get in touch.
We will respond to you as soon as possible.

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