Order to Cash

From order to cash collection with zero touch

On the one hand, customers expect fast and reliable delivery of their order and smooth resolution of any problems that may arise. On the other hand, companies still need a lot of manual steps to process the orders they receive and to manage the incoming payments.

As a result, the order to cash (O2C) process is slower than it could be, leading to lower customer satisfaction. At the same time, many employees have to manually process simple and repetitive tasks, often leading to high operational costs.

Many companies address this issue through outsourcing parts of the process. Experience shows that this reduces costs, but unfortunately also quality. The errors arising from this have to be compensated by other departments that get involved later in the process, thus reducing the expected savings.

To avoid this problem we advise automating the order to cash process or even better the opportunity-to-cash process as much as possible.

In order to improve the entire process along the value chain, our team starts with the opportunity, i.e. the initiation of the business.  This is where the process actually starts and any mistakes should already be avoided here in order to reduce the effort in the subsequent process.

With the opportunity-to-cash process, we automate from the opportunity or the order of goods or services right through to its payment (cash collection). The process involves a large number of internal process steps that are handled by different departments and different software solutions. To eliminate complexity and media disruptions in each individual step, the process is automated end-to-end and standardized efficiently and effectively.

In addition to higher customer satisfaction through increased delivery reliability and speed, our customers also save effort by automating their opportunity-to-cash process.

In the end it's much more fun to sell and solve problems than to type orders and check Excel spreadsheets. If you feel the same way, please contact us for an initial, non-binding discussion.